سياسة الاستبدال والإسترجاع

(Replacement Policy) The customer has the right to replace the order if there was an error from the store after receiving the order within one day. The replacement period is one day from the time of the order unless the order has become in progress, in which case it is not eligible for replacement. If the T-shirt reached the customer and was not the size they wanted, they have the right to replace it. If the size is tight or large and it was the customer’s choice of size, not an error from the store, they have the right to replace it with a fee of 85 riyals. T-shirts with a special name and a special number or without a name and number, etc. (special order) cannot be replaced unless the error is from the store. The customer has the right to replace. There is no replacement for signed T-shirts. Orders purchased via (Tabby) can only be replaced if the error is from the store. The customer has the right to replace. International orders are not eligible for replacement. *The amount will be refunded after we receive the returned order from the shipping company, which takes approximately 13 working days. (Return Policy) The customer has the right to return the order if there was an error in the order. If there is no error, it cannot be returned. The return period is one day from the time of the order unless the order has become in progress, in which case it is not eligible for return. The customer has the right to return the T-shirt if it has damage, does not match the images shown, or if its quality is poor. T-shirts with a special name and a special number or without a name and number, etc. (special order) cannot be returned unless the error is from the store. The customer has the right to return if the size is not what they chose or if the delivery period to the shipping company has exceeded the grace period. There is no return for signed T-shirts. Orders purchased via (Tabby) can only be returned if the error is from the store. The customer has the right to return. Orders will be replaced after we receive the returned order from the shipping company, which takes approximately 13 working days. ⚠️ Note (All T-shirts are first-class, high quality, and premium fabric), and the store is not responsible for misuse, washing damage, or wear and tear. It is important to follow the washing instructions provided in the store, on the store’s Instagram account, or contact the store via WhatsApp, where you will be given the correct washing method. Additionally, a card will be provided explaining this. ⚠️ Note (If the T-shirt arrives with some material issues or logos), if the T-shirt has visible threads or a defect in the logos and customer support has provided a solution, the customer must respond within two days or confirm that the issue has been resolved. It cannot be replaced or returned if a solution has been provided. If the customer does not receive the product, the amount will be refunded minus the basic shipping fee. For replacement or return after receipt, the customer must pay the shipping cost (price for one destination): Redbox: 18 riyals, Aramex: 29 riyals, SMSA: 29 riyals, Sabil: 25 riyals.